Unified monitoring: How Sundaram Business Services strengthened its IT monitoring with Log360

Challenges before Log360 implementation

Before adopting Log360, SBS encountered several critical challenges:

• Lack of visibility: The organization lacked visibility into critical IT activities like changes to user accounts, group policies, and network configurations were not being logged. As a result, it was difficult to track events or validate active users and groups in the environment
• Lack of security and compliance tools: The organization was not utilizing or exploring any tools to address its security, log management, and compliance requirements.

Why Sundaram Business Services chose Log360?

After evaluating their needs, SBS chose Log360 for its comprehensive features and ease of use. Key reasons include:

• In-depth insights: Log360 automates log collection and analysis, offering real-time insights into organizational activities and helping the IT team focus on more strategic tasks.
• Simplified alert management: Log360’s customizable alert configurations allowed the organization to set severity-based notifications, ensuring stakeholders were promptly informed of critical events like configuration changes.
• Scalability and flexibility: The solution's scalability and flexibility offered SBS a seamlessly adoption to their dynamic infrastructure. Log360 ensured effortless expansion while maintaining ease of use as their organization grew.
• Notable threats detected since deploying Log360: SBS has successfully identified and mitigated several potential threats, and the enhanced threat investigation and response significantly improved the organization’s ability to investigate and respond to threats efficiently

The drill-down options and visual dashboards make threat investigation much faster and easier. It’s a truly user-friendly solution.

- Sasi Kumar, IT infrastructure manager, SBS

 
• Unauthorized access : Detection of suspicious activities, such as abnormal IP access and attempts to use unauthorized remote access tools like AnyDesk and UltraViewer.
• Firewall intrusions: Detailed insights into TCP/IP handshakes helped the team spot unusual activities and respond swiftly to firewall intrusions.
• Contextual dashboards: The visualized dashboard provided actionable insights, while drill-down options allowed for an in-depth analysis of specific events.
• Time efficiency: The ability to trace the accurate source and destination of threats reduced investigation time and expedited resolutions.

Key use cases:

The implementation of Log360 proved instrumental in addressing specific challenges and improving operational workflows:

• Network configuration monitoring:

  Log360 enabled the IT team to monitor network changes with precision, identifying who made changes, when they occurred, and their impact on the system. This improved accountability, reduced downtime, and enhanced overall network reliability.

• Group policy management:

  The solution provided real-time insights into domain policy changes, including updates to user privileges and security settings. This allowed the server team to maintain tighter control over policy modifications and minimize unauthorized changes.

• Compliance reporting:

  Prebuilt compliance templates in Log360 simplified auditing processes and ensured adherence to standards like ISO and GDPR. Scheduled reports saved time, ensured regulatory compliance, and addressed gaps proactively.

Log360 has fundamentally changed how we approach log monitoring and security. The real-time alerts and comprehensive reporting have been invaluable.

- Sasi Kumar, IT infrastructure manager, SBS

 

ISO standards:

SBS utilized Log360’s customizable compliance reporting capabilities to align with their organizational and regulatory requirements. Without relying on a specific predefined standard, the team was able to configure reports, alerts, and monitoring based on their unique needs. This flexibility helped streamline audit preparation, ensure accurate documentation, and reduce manual effort, ultimately strengthening their overall compliance readiness. Additionally, Log360’s predefined ISO 27001 reports provided structured support for audits, making it easier to meet essential compliance benchmarks.

Audit efficiency:

The automated reporting features of Log360 transformed the audit process for SBS by drastically reducing the time and effort involved in compliance reviews. Regular audits, which previously required significant manual intervention, became streamlined with readily generated reports offering actionable insights. This not only minimized errors but also enhanced the organization’s ability to address compliance gaps promptly, ensuring ongoing operational excellence and regulatory adherence.

Conclusion:

With Log360, SBS has gained a centralized and efficient approach to IT security and monitoring. The solution has helped the organization establish stronger control over network configurations, user activities, and security events, enabling faster decision-making and proactive risk management. By leveraging real-time alerts, in-depth analytics, and seamless scalability, the IT team can focus on strategic initiatives without being overwhelmed by manual security tasks. Log360 continues to be an asset in strengthening cybersecurity defenses while adapting to the organization's evolving needs.

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About Log360:

Log360 is a unified SIEM solution with integrated DLP and CASB capabilities that detects, prioritizes, investigates and responds to security threats. Vigil IQ, the solution's TDIR module, combines threat intelligence, an analytical Incident Workbench, ML-based anomaly detection, and rule-based attack detection techniques to detect sophisticated attacks, and it offers an incident management console for effectively remediating detected threats. Log360 provides holistic security visibility across on-premises, cloud, and hybrid networks with its intuitive and advanced security analytics and monitoring capabilities. For more information about Log360, visit manageengine.com/log-management/ and follow the LinkedIn page for regular updates.